RELEASE: More than 7,900 local government offices alerted about car rental customers’ traffic fines, tickets

/PRNewswire/ — In an ongoing effort to help address outstanding fines for traffic, parking and toll violations by car rental customers, Enterprise Holdings Inc. has provided its contact and processing information to more than 7,900 local governments in the United States and Canada to help reduce any backlogs of unpaid tickets. In addition, with more bridges and tunnels turning to cashless pay tollways – many in the Northeast – Enterprise Holdings’ brands have worked to put in place several options for customers to avoid unexpected fines.

Enterprise Holdings Corporate Brands Logo. (PRNewsFoto/Enterprise Holdings) (PRNewsfoto/Enterprise Holdings)

Enterprise Holdings operates the Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental brands through its integrated network of regional subsidiaries and franchise locations. Since 2011, Enterprise Holdings has sent out annual reminders – along with the company’s contact information – as part of the public record and directed government officials to deliver notice of any outstanding tickets and fines to the company’s “shared services” administrative centers in Tulsa and Toronto.

“Critical taxpayer services are negatively impacted when there is a delay in collecting fines from traffic, parking and toll violations,” said Russ Willey, senior vice president of North American operations for Enterprise Holdings. “We work to streamline the flow of information and give local officials the ability to work directly with those who have outstanding fines to ensure that local governments receive payment in a timely manner.”

Enterprise Holdings reviews information about violations and, whenever possible, transmits them to the proper government officials, allowing their respective local courts to enforce citations more rapidly. However, laws differ across each state and municipality. Some communities enable car rental companies to transfer liability to those responsible for the traffic fine. In locations where car rental companies are required under local laws to pay violations on behalf of their customers, Enterprise Holdings works directly with local authorities to manage the payment process and recover its administrative costs via a fee from each person paying for a violation. In such cases, the renter’s contact information is not disclosed, ensuring that driving records and insurance rates remain unaffected.

Automatic and Cashless Toll Options

The ticket enforcement process can be further complicated by unmanned, electronic toll booths or “cashless toll roads” that might require the driver to have a local payment device to pass through legally. In certain areas, the Enterprise, Alamo and National brands offer TollPass™ Convenience, a service that allows car rental, car share and vanpool customers to drive through applicable video tolls worry-free, regardless if they are renting for an hour, a day, a week or longer.

If planning to pass through cashless tolls, customers have multiple options for toll payment, including:

    • Renting a transponder device (where available) – a device that is placed in the vehicle and automatically pays bridge and road tolls, available for rent by Enterprise, Alamo and National car rental customers at certain locations at a daily rate plus all incurred toll charges. Charges differ for car sharing and vanpool drivers, so local offices should be consulted

      Customers who choose to rent a transponder (toll pass device), can do so at select locations at a rate of $3.95 per rental day, not to exceed, $19.75 per rental period, plus the amount of each toll and any other charges by EZ Pass or the service administrator. Enterprise, National and Alamo car rental locations will provide in-branch information about these options, or customers may visit the FAQs page for details;

    • TollPass™ Convenience – this optional service, available in select states throughout the U.S. and Ontario, Canada, provides automated billing for those who choose to pass through tolls without a transponder.

      With TollPass™ Convenience, if car rental customers do not pass through any video tolling stations or automated booths, there is no charge for the service at all that day. The TollPass™ Convenience service provides automatic billing for those who choose to pass through tolls without otherwise paying the tolls – and the TollPass charge is only $3.95 per usage day, with a maximum fee of $19.75 per rental transaction (plus incurred toll charges); or

    • Using a personal EZ Pass device or another transponder. Options vary per state, so customers are encouraged to consult with the issuer of their transponder to ensure it is compatible with the roads they plan to drive, and to know what they need to do make sure the transponder works properly.

“We try very hard to provide our renters with information about the different toll options when renting. In fact, we provide informational pieces in Northeast car rental locations that outline the specific cashless options in New York and surrounding areas,” said Willey. Customers can also visit the FAQs page for similar information.

At least one form of our TollPass service (transponder-based or Automatic) is currently available at Enterprise, Alamo and National car rental locations in the following states/provinces:

  • California
  • Colorado
  • Delaware
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kentucky
  • Maine
  • Maryland
  • Massachusetts
  • New Hampshire
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • Texas
  • Utah
  • Virginia
  • Washington
  • West Virginia
  • Puerto Rico
  • Ontario, Canada

Other consumer options may include paying cash at traditional toll stops or avoiding automated toll roads altogether.

About Enterprise Holdings
Enterprise Holdings – through its integrated global network of independent regional subsidiaries and franchises – operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands at more than 9,900 fully staffed neighborhood and airport locations. The company and its affiliate, Enterprise Fleet Management, together offer a total transportation solution, including extensive car rental and car-sharing services, truck rental, corporate fleet management and retail car sales. Combined, these businesses accounted for more than $22.3 billion in revenue and owned nearly 1.9 million vehicles throughout the world in fiscal year 2017. Enterprise Holdings currently is ranked as one of America’s Largest Private Companies. In addition, among all North American car rental companies, it has the lowest leverage ratio and is the only one with an investment-grade rating. Furthermore, if it were publicly traded, Enterprise Holdings would rank on Fortune’s list of the 500 largest American public companies. Enterprise Holdings accounts for the largest airport market share in the U.S.

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